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FAQs

General

What are the working hours and contact detail of On Track Typing Center?
We are open from Monday till Saturday from 08:00am to 10:00pm (Sunday is off) Our contact detail is mentioned below.
  1. On Track Typing Center Br. – Dragon Mart 01
  2. On Track Typing Center Br. – Al Aweer
  3. On Track Typing Center – (International City)
  4. White Jamuna Typing Services – (International City)
Yes, there are four branches of our company
  1. White Jamuna Typing Services – International City
  2. On Track Typing Center Br. – Dragon Mart 01
  3. On Track Typing Center Br. – Al Aweer
  4. On Track Typing Center – International City
What are the payment options available?
  • We accept
  • Cash
  • Bank transfer
  • Credit/Debit Card (Only available at On Track Typing Center Br. Dragon Mart 1)

Amer Services

What are the documents required for Family sponsor transfer?
  • A copy of the sponsor’s tenancy contract or real estate ownership deed.
  • Recent personal photo with a white background of the person being sponsored.
  • Emirates ID application form.
  • Sponsorship transfer request
  • Medical fitness certificate (Age Below 18 Years Not Required Medical)
  • Passport copy of the person being sponsored
  • A copy of the employment contract of the new sponsor
What are the documents required for new Establishment card?
  • Partners list (for LLC Companies)
  • Passport copy of local sponsor
  • Passport + visa page copies of all partners for LLC Company
  • Passport size photos of partners and sponsors
  • Trade license copy
  • Copy of Memorandum of Association (for LLC companies)
  • E-signature card copy of sponsor and authorized signatories (if any)
  • Copy of Tenancy contract
What are the documents required for the renewal of Establishment card?
  • Original establishment card
  • Copy of your trade license
  • Valid tenancy contract
  • Passport and Emirates ID copies of Authorized signatory
What are the documents required to apply for absconding?
  • Employee’s passport copy
  • Employee’s residence visa stamp copy
  • E-signature card of the authorized signatory
  • Labour Card copy
  • Labour Establishment card copy
What are the documents required for change profession?
  • Immigration Card Copy
  • Emirates ID of Sponsor Original
  • Labour Contract Copy
  • Labour Card Copy
  • Trade License Copy
  • Applicant passport
  • Applicant Visa
  • Applicant One photo with white background
  • Attested Educational Certificate copy (for certain professions)
What are the documents required for visa cancellation?
  • Original Emirates ID of sponsor
  • UAE visa cancellation form, signed by the sponsor
  • Passport Copy
  • Residence Visa page copy
  • E-signature card of the authorized signatory
  • Copy of Labor establishment card
  • Copy of Immigration establishment card
What are the documents required for change status?
  • Passport Copy
  • Last Visa Copy
  • Passport size Photograph
  • Cancellation paper copy (For resident only)

Business Setup

How many types of Trade License are available in UAE
There are six types of licenses
  1. Industrial license
  2. Commercial license
  3. Crafts license
  4. Tourism license
  5. Agricultural license
  6. Professional license
What are the main options for business setup in UAE?
In the UAE, you have three options for setting up your business
  1. UAE Mainland
  2. UAE Free Zone
  3. UAE Offshore
What is the maximum limit for trade license that can be owned?
There is no limit for number of trade license that UAE nationals and expats can own.
Can I select any trade name for my business?
Yes, you can select but it should be according to the terms mentioned below.
  • The trade name must be followed by abbreviation of the legal form (i.e. the legal form of the company), for example (LLC).
  • The trade name must not include improper words and must not violate the public sense.
  • The trade name must be consistent with the economic activity performed.
  • The trade name must not include the names of Almighty Allah, the names of government authorities, or the names or logos of third parties.
  • The trade name must be available and not registered by another company.
  • The trade name is approved by the Department of Economic Development and the trademark is approved by the Ministry of Economy.
What happens if I don’t renew my trade license?
Failing to renew your trade license can lead to the penalties. According to DED laws, a company that conducts its business without a valid business license will face a fine of AED 5000 and an additional AED 250 if the license is not renewed before it is expired.
How often does a trade license need to be renewed?
Trade license is valid for one year and every year it should be renew to continue your activities in UAE.

Documents Attestation

What is Attestation?
It is a process of certifying that a document is genuine by the authorities of the home country as well as the Ministry of Foreign Affairs of the UAE.
Is my information handled securely by you?
Privacy is very important to us, and we are committed to not misusing or disclosing any personal information to anyone.
Attesting certificates is important for what reasons?
  • To obtain a United Arab Emirates employment visa or labour card for most positions
  • In order to pursue higher education abroad
  • To obtain equivalent certificates
  • To write MOH (Ministry of Health) and DOH (Dept. of Health) examinations by doctors, nurses, pharmacists, laboratory technicians, etc.
  • For the purpose of obtaining a residence visa for the wife, children, and in-laws
  • School admission for a child
How will you handle a laminated certificate?
It will be removed carefully so that the certificate does not get damaged. Certificate attestation stamps will be applied to the non-laminated area. We urge you to avoid laminating your certificates since different countries require different attestation on the certificates, and every time you remove lamination from them, you risk damaging them.
Is there a collection and delivery service available?
Currently, we are not providing collection and delivery services.

Dubai Police Services

Who can issue the Lost item certificate?
Lost item certificate is only issued by Dubai Police. We can help you to get this certificate on your behalf.
What are the steps to obtain the lost item certificate?
  • Fill up application form
  • Pay service fees
  • Submit request
  • Receive transaction number via SMS and Email to follow-up on request
  • Receive the certificate and receipt over email to the applicant
Who can apply for Lost item certificate?
  • Individuals (Citizens, from GCC countries, Residents, Visitors)
  • Government (Local, Federal, Diplomatic)
  • Companies and institutions
What is the purpose of Police clearance certificate?
This certificate is from the police proving your good conduct in the United Arab Emirates from a security and criminal point of view, in order to present it to official authorities that request this type of certificate; for work, study, immigration, obtaining a license, or any such matters.
What are the documents required to obtain Police clearance certificate?
  • Valid Emirates ID
  • Unified Number

Emirates ID Typing

What is the Emirates EID?
It is the main identification or resident card of all UAE citizens and residents. It is a personal database of every resident in the UAE which must be carried at all times. The Emirates Identification Authority (EIDA) issues the Emirates ID.
How to apply for Emirates ID for UAE nationals?
The application process for Emirates ID for UAE Nationals is quite simple. Here’s an outline for applying through the ICA website or approved typing centre. Submit the application to On Track Typing Center with the necessary documents.
What documents are required to apply for EID for UAE nationals?
The requirements for Emirates ID typing for UAE Nationals are only the original passport and family book document.
What documents are required to apply for EID for UAE residents?
  • Passport of applicants
  • Passport of one of the parents or Emirates ID card (less than 15 years old)
  • Valid medical report issued Ministry of Health or health authorities
  • Valid visa (work visa, resident visa)
Who is eligible for Emirates ID?
This card is mandatory for all legal residents of the UAE, including nationals, GCC citizens, expatriates and residents.
How many days it will take to get Emirates ID?
It normally takes 7-10 days to get the ID card.
What is the age eligibility criteria for Emirates ID?
An Emirates ID is a mandatory document issued by the UAE government, namely the Federal Office of Identity and Citizenship, to all UAE citizens and residents (even new born children).

Employment Visa

How to get UAE residency?
To obtain residency in the UAE, there are a few options.
  • Obtain employment
  • Establish a business in the UAE
  • Get a freelance permit in Dubai or another emirate
  • UAE Golden visa
  • Own a property worth more than 1 million AED
  • Get enroll in a college or university
  • Dependent (it can be a child or retired parent of a resident)
  • Getting a residency visa in the UAE as a retiree
How many types of employment visa are there in UAE?
MOHRE issues 12 types of work permits which allow establishments registered with MOHRE to recruit employees, depending on the nature of the job.
How long is employment visa valid in UAE?
Effective immediately, UAE employment residence permit applicants in free zones are no longer eligible for a permit with a three-year validity. The maximum validity has been shortened to two years for all type of employment visa weather it is for mainland or Free zone.
Why is employment visa rejected in UAE?
The absence of any requisite documents. Wrongful information of the passport number or other relevant details in the visa application form. Two applicants with strikingly similar details such as name, date of birth, etc. An applicant who previously obtained a Dubai Visa Online, but did not visit the country.
What is the grace period for employment visa in UAE?
Currently, the grace period is 30 days but reports claim that this could be increasing with the length of time depending which type of visa is being cancelled.

Family Visa

What is the eligibility criteria to sponsor your parents on a residence visa in UAE?
Expatriates in the UAE seeking to sponsor your parents for a residence visa, your salary should be 20,000 AED per month plus 5000 deposits, and you should have a three-bedroom apartment. All the processes are under the approval of Humanitarian Desk at DNRD.
What is the eligibility criteria to sponsor your family on a residence visa in UAE?
  • Expatriates can sponsor their families to reside in the UAE if they have a valid residence permit/visa.
  • Labour Contract / Salary Certificate with a minimum salary of not less than Dh4000 or Dh3500 + Company accommodation.
  • Tenancy Contract / Ejari
  • Family members who are to be sponsored and who have completed the age of 18 need to undergo and pass medical fitness tests at approved health centres in the UAE.
  • Sponsored family members who have completed the age of 18 must undergo and pass medical fitness tests at approved UAE health centers.
Does sponsoring a family require a specific profession?
The type of profession is no longer a condition for an expatriate worker to be able to sponsor his family visas.
Is it possible for an expat to sponsor his stepchildren?
An expatriate resident can sponsor his stepchildren, subject to GDRFA’s conditions which include a deposit for each child and a written no-objection certificate from the biological parent.
What will happen if the visa of the sponsoring family member is canceled?
The family’s residence permits are linked to the residence permit of the sponsoring family member. If the sponsoring family member’s visa is cancelled, it requires cancellation of the visas of the dependents.
Dependents are granted a 6-month grace period from the date of expiry or cancellation of their visas to obtain a new residence permit. If the sponsor fails to renew or cancel the visa of his dependents, he could be liable to pay a fine.

Freelance Visa

Is freelance legal in UAE?
Yes, the Employment Law includes the freelance work permit as a legal form of work permit in the UAE.
What is the benefit of freelance visa in UAE?
The freelance visa Dubai is a type of UAE residency, meaning that you can live and work with your family members in the UAE for anywhere from 1 to 5 years. The freelance permits are available for UAE nationals, citizens, residents, and non-residents.
What are the requirements for freelance visa?
  • Resume/CV.
  • Recent photograph.
  • Passport and visa copy (valid for at least 8 months)
  • Bank reference letter.
  • NOC from your UAE sponsor.
Do freelancers pay tax in UAE?
For individuals working as freelancers in the UAE, you don’t pay any personal tax or corporate tax. The only tax you may need to pay is VAT. If you earn more than Dhs. 375,000, It is necessary for you to register for VAT.
Is it possible to get freelance work for Full time professionals in UAE?
Full-time working professionals in the UAE can also become freelancers by obtaining a permit. To apply for a freelance permit, you must have proof of your relevant skill set as well as permission from any employer in the instance that you are looking at freelancing as a side-hustle.

Golden Visa

What is the benefit of golden visa in UAE?
UAE golden visas enable expats to live, work and study in the UAE without the need for a national sponsor and with 100 percent ownership of their business on the UAE’s mainland.
Who is eligible for UAE Golden Visa?
Under the new executive regulations, the UAE Golden Visa will grant 10-year residence to investors, entrepreneurs, exceptional talents, scientists and professionals, outstanding students and graduates, humanitarian pioneers, and frontline heroes, who meet certain eligibility parameters.
How long does Golden Visa take?
Once all required documents are successfully submitted, the initial approval will take up to 48 hours. After the cancellation of the applicant’s current visa and a completed medical assessment, the Golden Visa will be issued within three to five working days.
Can I sponsor my parents with Golden Visa UAE?
Golden Visa holders in the UAE can now sponsor their parents for a 10-year residency. This is a facet of the substantially expanded Golden Visa programme that came into force on 3 October, 2022.
Is Golden Visa a permanent residence?
The UAE Gold Card permanent residency scheme is a long-term visa for the UAE that lasts for ten years. it’s a ten-year visa that gets renewed.

Green Visa

What is a Green visa in UAE?
The UAE’s Green visa is a type of residence visa, that allows its holder to sponsor himself/herself for 5 years, eliminating the need for a UAE national or employer to sponsor his/her visa.
Who can apply for a Green visa?
Freelancers, self-employed and skilled employees can apply for a Green visa.
What are the requirement for Entry Permit for Green Residence for Self-Employment?
  • Colored Photo
  • A copy of the passport of the beneficiary of the service
  • Qualification Certificate
  • A proof of income – Minimum 360,000 AED or equivalent in other currency for the last two years
  • Freelancing permit from MOHRE
  • Iraqi Population Card for the beneficiary (Optional)
  • Pakistani ID card for the beneficiary (Optional)
  • Afghan ID card for the beneficiary (Optional)
  • The Iranian Censenamah\ID card for the beneficiary (Optional)
Please note that the mandatory/optional documents may vary depending on the data entered in the application.
What is the validity of Green Visa?
The green visa is issue for skilled employees for 5 years.
What is the eligibility criteria for skilled employees to get a green visa?
To apply for a Green visa, skilled employees must:
  • Have a valid employment contract.
  • Be classified in the first, second or third occupational level as per Ministry of Human Resources and Emiratisation.
  • Hold a minimum of bachelor’s degree or equivalent.
  • Have a salary of not less than AED 15,000 per month.

Insurance Services

What is basic health insurance in UAE?
A basic health insurance plan covers policyholders against all the medical expenses caused due to an injury or illness. Various health insurance companies in the UAE offer basic health insurance plans for individuals and families.
Is insurance mandatory for employees in UAE?
In Abu Dhabi and Dubai, it is mandatory for all companies to provide health insurance for their employees. However, northern Emirates such as Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah do not have local legislation in place obligating employers to cover health insurance for employees.
How much does it cost for medical insurance in UAE?
It depends upon the category of insurance and facilities covered. However basic plan is starts from AED 600.
Do we need to pay monthly premium for medical insurance?
Normally you need to pay once in a year.
What is the frequency of renewal of our medical insurance for employment visa purposes?
An insurance policy is valid for one year, and must be renewed every year to continue to receive the benefits.

Investor Visa

Can I work on investor visa in UAE?
The investor visa holder can work and live in Dubai. Furthermore, they can sponsor their family, including parents.
What are the documents required to get Dubai investor visa?
  • Passport
  • Photo with white background
  • Trade License
  • Memorandum of association
  • Partnership contract
  • Immigration card
  • Recent 3 months bank statement
How long is investor visa Dubai?
The visa length varies between three to five years and can be maintained for as long as the investor owns property in the country. The three-year visa is available to individuals who have purchased a property of AED 1 million or more, while the five-year visa requires ownership of property worth at least AED 5 million.
How long can a UAE investor visa holder stay outside the UAE?
An Investor Visa holder in Dubai can stay outside UAE for one year, wherein the ex-pat with a labor visa or residence visa should not stay outside UAE for more than six months.
What are the documents required for getting Business visitor visa?
  • Colored Photo (Required)
  • A copy of the passport of the beneficiary of the service (Required)
  • Qualification Certificate (Attested) (Required)
  • The Iranian Censenamah\ID card for the beneficiary (Optional)
  • Health Insurance covers the period of stay (Optional)
  • Pakistani ID card for the beneficiary (Optional)
  • Afghan ID card for the beneficiary (Optional)
  • Iraqi Population Card for the beneficiary (Optional)
  • Copy of the traveling return ticket (Optional)
  • Certified account statement (Optional)
Please note that the mandatory/optional documents may vary depending on the data entered in the application.

Medical Typing

Is medical test mandatory for visa?
Whether applying for a residency visa or a work permit, all visa applicants will require a thorough medical exam, along with a series of blood tests before being granted their visa. Unusually, these exams and tests must all take place upon arrival to the UAE in a Government Medical Facility.
What medical tests are required in UAE for visa?
Blood test and Chest X-ray test.
Is medical test required for UAE tourist visa?
Generally, no medical examination is required if your visit visa duration is six months or less.
How long do visa medical results take in UAE?
  • Normal Medical – Result will be available within 24 Hrs
  • VIP Medical – Result will be available within 30 Minutes
Is medical test mandatory for visa renewal?
Yes, medical test is mandatory even for visa renewal, only blood test will be conducted and there is no requirement for chest Xray in Dubai.
Is there any age limit for medical test?
For medical tests, applicants must be at least 18 or above.

PRO Services

What are the PRO services in the UAE?
PRO usually provide all kind of Government related services including
  • Processing of Employee visa.
  • Resident visa.
  • License renewal procedures.
  • NOCs from concerned authorities.
  • Labour cards.
  • Immigration cards.
  • License documentation.
Why do you need PRO services?
PRO services help in reducing the cost of processing and clearing. They will assist you through the full cycle of formalities so you get a glitch-free business. They’re absolute to facilitate in aiding you through the departments like Department of Economic Development (DED), Visa and Immigration Department, Chamber of Commerce and business, etc.
Why we should outsource PRO services to On Track Typing Center?
We are a client-first PRO services company in UAE. We have over 14 years of industry experience and know-how. As a result, we can customize a wide range of PRO services in Dubai to meet your specific needs. We can also ensure complete legal compliance of your company during business formation and afterward. Our team works closely with you, ensuring that you and your employees are thoroughly knowledgeable and timely informed about governmental protocols, rules, and instructions.

RTA Services

In case of an expired vehicle ownership certificate, what are the fines that is required to settle?
It is required to settle all vehicle pending fines in the case of an expired ownership and all Salik fines registered on the traffic file.
Is it required to periodically inspect vehicles of governmental and semi – governmental bodies and companies?
Yes, vehicles must undergo the technical test yearly.
If the vehicle is registered in another emirate and the customer has a residence visa from the same emirate, is he allowed to renew the ownership in Dubai?
No, it can be renewed only by the licensing authorities in the other emirate.
What happens when the ownership details are amended?
When amending an ownership detail, like changing the plate number or the vehicle colour, details are updated on the ownership e-card and the vehicle’s license.
What details are featured on the vehicle license?
The vehicle license features all the details related to the vehicle including the expiry date, the mortgage and the insurance details. It is sent via email to the customer in a printable format.

Student Visa

Can I work in the UAE with a Student Visa?
If you want to work in the UAE with student visa, you must need to obtain a UAE Work Permit. Furthermore, you are not allowed to work full-time: you are only allowed to work four consecutive hours.
Do I Need a Student Visa if I’m already in the UAE with a Family Visa?
No it’s not required if you are already under your parent’s sponsorship or having a residence visa in UAE.
What documents do I need for a Student Visa for the UAE?
  • Passport.
  • Passport sized pictures.
  • The letter of acceptance into the UAE University or college.
  • Proof of financial solvency to cover your tuition fees and living expenses.
  • A medical certificate, issued by a government approved health center in the UAE. All applicants over the age of 18 have to undergo medical examinations for HIV, TB, Hepatitis B and C, Leprosy, and Syphilis.
  • Proof of accommodation, such as student accommodation or proof of tenancy.
  • If you are applying for a post-graduate program, also include proof of certification from your previous university/college.
Please note that requirements for visa applications differ from one emirate to the next, as well as from one university to the next.
How long does it take for student visa to be approved in UAE?
The processing time for Dubai Student Visa is approximately 10-15 working days.
How long is the validity of the student visa?
Currently, a student visa is usually valid for a duration of one year at a time, and they need to be renewed every year during the course of study. Students are usually advised to renew their student visa one month before the visa expires.

Tasheel Services

What is establishment card?
Establishment card specified the information about your organization. Establishment card file company with the GDRFA. It allows a company to recruit staff from abroad and apply for foreign investors, partners and employment visa.
Content of an establishment card consist of
  • Company’s name
  • Card number
  • Expiry date
This information is written in English and Arabic language.
What are the documents required for renewal of Establishment Card
  • Original establishment card
  • Copy of your trade license
  • Valid tenancy contract
  • Passport and Emirates ID copies of Authorized signatory
What is Nawakas in Dubai?
Nawakas means missing & this application refers to missing one or more documents from the requirements submitted for Labour Card & Work Permit applications.
Can I work without labour card in UAE?
It is illegal for a person to work in the UAE without a valid work permit issued according to the procedures set out by Ministry of Human Resources and Emiratisation(MOHRE).
How do I know if I have abscond in UAE?
If you have not shown up to work for seven consecutive days without any valid reason and have not informed your employer, you may have an absconding case against you.
Can I get a job after absconding?
Absconding is extremely bad for the reputation of the employee as he/she may never find a job again, or further may even be blacklisted.

Tourist Visa

What are the documents required for multiple entry 5-year tourist visa?
To obtain this visa, the applicant must have:
  • Bank balance of 4,000 USD or its equivalent in foreign currencies during the last six months.
  • Valid health insurance policy applicable in the UAE.
  • Ticket to and from the UAE.
  • Proof of stay (hotel/residential address) in the UAE.
What are the documents required for multiple entry 5-year tourist visa?
To apply for the multiple entry tourist visa, the applicant must provide the following:
  • Colored photo.
  • Copy of the passport.
  • Medical Insurance.
  • Bank statement for the last 6 months with a balance 4,000 USD or its equivalent in foreign currencies.
  • A ticket for onward journey.
Who is a tourist visa for?
Tourist visa is for those who are not eligible for visa on arrival or a visa-free entry to the UAE. Tourist visa can be obtained for eligible individual tourists from around the world.
What is the validity period of my Visit visa?
All visas are valid for 60 days from the date of issue until entry to the UAE, except the 48-hour and 96-hour visa Transit Visa that are valid for 30 days.
What are the documents required to apply for a visitor visa?
  • Clear Scanned Passport Copy with validity for 6 months.
  • Scanned Colored Passport Size Photo or 2×2 Photo.
  • A bank statement for the last 6 months with a balance of $4,000 or its equivalent in foreign currencies.

Typing & Translation

What documents need to be translated in UAE?
In UAE now legal translation is mandatory, for example, documents like birth certificates, marriage certificates, divorce certificate, death certificate, affidavits, power of attorney, the list are endless.
Do you need original documents for translation?
Usually not! All we require is a clear legible copy of the documents in order to certify the translation. We will always let you know if we require the original document. It is important however that you submit a reasonably good quality copy.
What is official translation document?
The term “official translation” refers to the translation of official or legal forms such as birth and death certificates, marriage and divorce licenses, wills and consent forms, and any other official document that requires certification.
Can I translate documents myself?
You are technically able to translate official documents yourself. However, this translation will not be accepted or recognized in a court of law or for other sensitive matters.
Do you provide translation in other languages?
Our translation services are available for more than hundred languages.